Payment Protocol
All payments for all sessions are made in advance and are non refundable. Compliant with law The Snug Room offers a 14 day cooling off period once you pay. If the commencement of the session is within 14 days however then there will be administrative costs incurred and the refund will be proportionate.
Scheduling
Coaching sessions are to be scheduled at a mutually convenient time for both parties at the earliest viable convenience. In most instances with Package bookings follow up sessions can be arranged once the current session finishes.
*If the preferred time a client has selected is not available we will offer the next mutually convenient time slot.
Communication
The Snug Room is available and responsive to emails in between sessions. The Snug Room will at times share information that we feel may be of use to help with your journey. Communicative forms of interacting are always open in a transparent manner. Do not hesitate to reach out at any time.
Unexpected Circumstances
As with dating and love, life is unpredictable and things happen that are unexpected. As such we at the Snug Room will be as flexible as possible to allow for this. If there needs to be a change in time once booked this can be arranged by notifying The Snug Room with a minimum of 24 hours notice that you would like to cancel or change the agreed appointment. Life is imperfect, and The Snug Room will try to accommodate your needs, though it is important to try and stick to appointments to keep traction and momentum on your journey. If notice is given with less than 24 hrs notice then you can rearrange but this will incur a 50% cancellation charge of the session fee unless previously agreed by the Snug Room.
Data and Confidentiality
All data and personal information shared between the client and The Snug Room is treated in the strictest of confidence and will be shared with no other outside party or shared with any other professional organisation. By subscribing to our database you are giving permission for us to contact you with relevant information and services. You may unsubscribe also at any time.
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